Support and Utilities

What We Do and Don't Support

Do: Internet Connection – supplied (in most cases) by Peak.  It is our responsibility, as your ISP to provide you as reliable service as possible.  This does not include the physical layer issues (ie: telephone lines) of DSL and dial-up.  Telephone lines are the responsibility of the phone company. 

Don't: Internal Network Issues – we don’t support routers or routing issues on your home network, including wireless connectivity between your computer and your wireless router.  Routers and their settings vary by manufacturer and you need to contact the manufacturer for support.

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Do: Peak Email – supplied by Peak.  It is our responsibility to maintain our server so you can access your Peak email account.  We can help you problem-solve sending and receiving errors, but we are not responsible for software on your computer.

Don't: Specific Email Clients – we don’t proved support for specific email clients or their internal errors.  We can help you troubleshoot those errors and give you advice or instruction on how to solve them.

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Do: Modems – when supplied by Peak or Pioneer.  We are familiar with this equipment and can help you troubleshoot and configure these over the phone or in our office.

Don't: Third Party Hardware or Software – We don’t support printers, cameras, modems, or other pieces of equipment purchased elsewhere by the customer.  You will need to contact the manufacturer for assistance.  We can give you the correct settings you will need to use for any modem.  We also don’t support software such as fax, camera, ftp, antivirus or firewall software.